At Aha Harmony, we stand behind the quality and craftsmanship of our products. This warranty policy explains warranty coverage, the warranty process, shipping fees, repair fees, and warranty exclusions for orders from around the world.

Warranty Coverage

Aha Halo | 1-Year Warranty

Aha Halo devices and accessories are eligible for free repair or replacement if found to be defective within one year of purchase, provided they have been used according to the instructions.

Service and repair are provided after the warranty period, with material and shipping costs charged as appropriate.

Aha Vibe | 6-Month Limited Warranty

Aha Vibe is covered by a 6-month limited warranty from the date of purchase against defects in products, accessories, materials and workmanship.

Warranty Process

Step 1. Warranty Claim

If you believe your product is experiencing a manufacturing defect covered under the warranty, please email us to support@ahaharmony.com, include your order number and a few pictures and a short video showing the issue you are having. The more details you add, the quicker we can respond with an accurate answer. You are typically responded to within 1-2 working days, but more complex issues may take more time.

Step 2. Warranty Evaluation

Our team will evaluate your claim and may request additional information or evidence.

Some issues, including those caused by incorrect installation or operation, can be resolved with guidance from our team.

If the issue cannot be resolved remotely, we may require you to return the product for further inspection. In this case, we will generate a shipping label and send it to you.

Please return the product with the completed warranty card and all attachments in the original package with the protective foam.

Note:

Please ship your product within 7 days of receiving the return label from Aha Harmony. Otherwise, you will be charged for return shipping.

Step 3. Warranty Resolution

We will test the product after receiving it.

If the issue does not match the information provided in your claim, you will be charged for return shipping.

If we determine that the issue is a manufacturing defect covered under the warranty, we will, at our discretion, repair or replace the product free of charge.

Any replacement will be of equal or comparable value to the original product and will remain subject to the original warranty terms.

Shipping Fees

Within the Warranty Period:

If the product is within its warranty period and meets the warranty policy criteria, Aha Harmony will cover both outbound and return shipping fees.

If the issue does not match the information provided in your claim, you will be charged for return shipping.

Outside the Warranty Period:

You are responsible for both outbound and return shipping costs associated with returning a product for repair or replacement.

Repair Fees

Within the Warranty Period:

If the product is within its warranty period and meets the warranty policy criteria, Aha Harmony will cover the necessary repairs.

Outside the Warranty Period:

You are responsible for repair costs, including parts, labor, and shipping. Repair costs are determined on a case-by-case basis.

Warranty Exclusions:

Aha Halo

The warranty does not cover:

Damage caused by user negligence or product misuse, including scratches, liquid damage, or unauthorized replacement of parts.

• Breakdown or damage caused by disassembly.
• Breakdown or damage caused by accidents.
• Damage caused by natural disasters.

Aha Vibe

This warranty does not cover normal wear and tear or damage caused by accidents, misuse, improper adjustment, cutting, or unauthorized repairs.

The warranty will be void if the product has been altered or repaired by an unauthorized individual.

General Exclusions

The warranty does not cover:

• Damage or defects resulting from misuse, accidents, improper installation, unauthorized repairs or modifications, normal wear and tear, or failure to follow the product instructions and guidelines.
• Incidental or consequential damages.
• Second-hand purchases.
• Gifted products.
• Giveaway prizes.
• Products purchased outside of ahaharmony.com.

Aha Vibe: Important Note

Once the band has been cut or adjusted, it cannot be returned or exchanged.

Before making any adjustment, please read the instructions carefully, check that you have received the correct band, and wrap the unadjusted band around your wrist to estimate the desired fit.

Need Help?

For questions about warranty coverage or claims, please contact support@ahaharmony.com.