Refund Policy
Thanks for purchasing Aha Halo or Aha Vibe at www.ahaharmony.com. If you are not entirely satisfied with your purchase, we’ re here to help.
Returns
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, merchandise must be in excellent condition with all parts, accessories, and original packaging.
Aha Vibe: Important Note
Once the band has been cut or adjusted, it cannot be returned or exchanged.
Before making any adjustment, please read the instructions carefully, check that you have received the correct band, and wrap the unadjusted band around your wrist to estimate the desired fit.
Once we receive your item, we will inspect it and process your refund.
If your return is approved, the money will be refunded to your original payment method during the purchase. For credit card payments, it may take about 5 – 10 business days for a refund to show up on your credit card statement.
Shipping and a restocking fee of 15% of the item price (item price does not include shipping costs) are not refundable, which will be deducted from the refund.
Shipping
You will be responsible for return shipping fees and customs, which are nonrefundable as well.
It is strongly suggested to purchase insurance on the return shipment. If the package is damaged during the shipping process, you will not be eligible for a refund. It is also suggested to get tracking and shipping confirmation when returning a product to ensure Aha receives the package. Aha is not responsible for packages lost during the shipping process.
Warranty
Aha Halo | 1-Year Warranty
Aha Halo devices and accessories are eligible for free repair or replacement if found to be defective within one year of purchase, provided they have been used according to the instructions.
After the warranty expires, service and repairs remain available. Applicable material and shipping charges will apply.
This warranty does not cover:
• Damage resulting from user negligence or misuse, including scratches, liquid damage, or unauthorized replacement of parts.
• Breakdown or damage resulting from disassembly.
• Breakdown or damage resulting from accidents.
• Damage resulting from natural disasters.
Aha Vibe | 6-Month Limited Warranty
Aha Vibe is covered by a 6-month limited warranty from the date of purchase against defects in products, accessories, materials and workmanship.
This warranty does not cover normal wear and tear or damage caused by accidents, misuse, improper adjustment, cutting, or unauthorized repairs.
The warranty will be void if the product has been altered or repaired by an unauthorized individual.
If anything is unclear or you have more questions, please feel free to send emails to support@ahaharmony.com.
Need help?
Contact us at support@ahaharmony.com for questions related to refunds and returns.
