Asked
Questions
We have compiled lots of questions on Product, Payment, and Shipping here. We hope that you can find your answer below.
If you can not find an answer to your question here, please send us an email at support@ahaharmony.com and we’ll get right back to you or from online chat.
Questions by category
PRODUCTS
How does Aha Halo work?
Aha Halo leverages advanced technology to convert frequencies into powerful scalar energy fields, delivering comprehensive health support and protection for its users.
What is the range of the Scalar energy field?
Aha Halo generates a therapeutic scalar energy field that extends up to 3 feet (1 meter) in all directions, providing continuous, on-demand support anytime, anywhere.
How many programs are available in the Aha Halo software?
Currently, there are 11 categories with 100+ programs available. We will continue to update and expand the content in the future. We also welcome your feedback and suggestions!
How many programs can be loaded into the device?
You can load up to 30 programs into the device. Its compact design allows you to easily carry it in your pocket or backpack, making it convenient for use anytime, anywhere.
What operating systems are compatible with Aha Halo?
Aha Halo is compatible with both Windows and Mac operating systems.
How long does it take to charge the device?
Standard Charger/Computer (330mA): 7-9 hours
Fast Charger (1100mA): 3-4 hours
How long can the device run after a full charge?
Aha Halo is equipped with a 2000 mAh high-capacity battery, providing 17-22 hours of runtime after a full charge.
PAYMENT
What payment methods are accepted?
We accept PayPal, Credit Card, and Debit Card for your convenience.
Is installment payment available?
Yes, we support installment payments through Klarna. Klarna offers flexible payment options, allowing you to split your order amount into 3, 6, or 12 installments. Specific installment plans and interest rates depend on your credit assessment.
SHIPPING
Is shipping free for all products?
Yes, we offer free shipping on all products.
What are your shipping options?
We partner with UPS, FedEx, and DHL to ensure fast and reliable delivery. These trusted carriers help us provide secure and efficient shipping for your orders.
What is the estimated delivery time?
Order Processing: We will arrange the shipment 1-2 working days after you place the orders and email customers with order tracking info.Then you can track your packages with the tracking number sent.
Shipping Time: 2-5 working days, though customs practices in the receiving country may cause delays.
Estimated Delivery Times by Region:
America: 8-15 business days
Europe: 12-15 business days
Other regions (outside America and Europe): 5-10 business days
Note: Delays may occur due to unforeseen factors like customs inspections or clearance. We appreciate your patience as your parcel makes its way to you. Thank you for your understanding!
Warranty
How long is the warranty?
Every Aha Halo order comes with a one-year warranty for your peace of mind.
What is your money-back policy?
We offer a 30-day money-back guarantee. If you’re not satisfied with your purchase, you can return it within 30 days.
